Andrew Maier on Long-tail User Experience

Maier nails it:

Good user experience isn’t something that can’t be “bolted on” after a website or application has been built. It needs to live within the application’s development process, and breathe in every interaction a user has thereafter.

He makes some great points about considering the user experience at initial exposure, continued use, and predicting how your community will evolve and use your service. Also, I love the graphic showing the evolution of the facebook.com profile page. Seems like nostalgic images of the old page rarely show up anymore.

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  1. [...] Benjamin J Gilbert » Blog Archive » Andrew Maier on Long-tail User …Andrew Maier on Long-tail User Experience. November 10, 2009, 9:10 am. Maier nails it: Good user experience isn’t something that can’t be “bolted on” after a … [...]

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